Terms of Service

Effective date: August 1, 2026

These Terms of Service ("Terms") govern your use of the FluxifyAI website and services. By using our site or subscribing to our services, you agree to them.

1. Services

FluxifyAI provides AI automation for small businesses, including chatbots, lead capture, appointment booking, missed-call text back, CRM integration, email automation, and custom workflows. What we build for you specifically, and when, is set out in your service agreement.

2. Subscriptions and billing

• Our service is billed as a one-time setup fee plus a recurring monthly fee. Current pricing is shown on our pricing page.
• Subscriptions renew monthly until cancelled. You may cancel at any time; cancellation takes effect at the end of the current billing period, and we do not refund part-months.
• The setup fee covers work performed at the start of the engagement and is not refundable once that work has begun, except as described in our results guarantee.
• Charges from third-party services you ask us to use on your behalf — phone numbers, message volume, and similar — may be passed through at cost or billed separately.

3. Your responsibilities as a client

We build automations that speak to your customers in your name. You are responsible for:

• The accuracy of the business information you give us. Our assistants answer only from what you provide, so a wrong price in your knowledge base becomes a wrong price quoted to a customer.
• Having the right to contact the people you ask us to contact, and complying with the laws that apply to your industry.
• Reviewing your automations before going live.

4. Text messaging terms

These terms apply to anyone who receives a text message from us. Full detail, including sample messages, is on our Text Messaging Terms page.

• Programme: FluxifyAI Customer Messaging — conversational customer care sent on behalf of local service businesses. It is not a marketing list.
• Consent. Messages are sent only to people who contacted the business first — by texting it, by calling it and not being answered, or by ticking an unticked consent box on a web form. We never buy, rent, or import phone numbers from third-party lists. Consent is not a condition of purchase.
• Message frequency varies, because this is a conversation rather than a broadcast.
• Message and data rates may apply. We do not charge for messages; your carrier may.
• Reply STOP to opt out at any time. You will receive one confirmation and nothing further. Opt-outs are honoured automatically and immediately.
• Reply HELP for help, or contact us using the details at the end of this page.
• Carriers are not liable for delayed or undelivered messages. Carriers may filter, delay or refuse messages for reasons outside our control, and we do not guarantee delivery.

If you are a client of ours, you are separately responsible for complying with the Telephone Consumer Protection Act, carrier requirements including A2P 10DLC registration, and any other law applying to messages sent in your name. We will help you register, but the obligation is yours.

5. Acceptable use

You agree not to:

• Use our services for any unlawful purpose.
• Send unsolicited marketing messages through systems we operate.
• Attempt to access, disrupt, or compromise our systems or another client's data.
• Misuse our contact form or booking calendar to send spam.

We may suspend service immediately if we believe our systems are being used to send unlawful or unsolicited messages.

6. Intellectual property and your data

The software, designs, and content on this site are ours or our licensors'. You may not copy or redistribute them without permission.

Your business data remains yours. Your customer lists, conversation records, bookings, and integrations belong to you. On request at the end of an engagement we will export them to you and delete our copies, subject to any legal retention obligations.

7. Artificial intelligence

Our services use AI models to generate replies. AI can make mistakes. We design our systems to answer only from information you supply and to decline rather than guess, but we do not warrant that every response will be accurate. You should review your automations and monitor them in use. Do not use our services where an incorrect answer would cause harm — including medical, legal, or financial advice.

8. Disclaimers

Our services are provided "as is" and "as available." We do not guarantee specific business outcomes. Figures shown in our ROI calculator and elsewhere on this site are estimates for illustration, not projections of your results.

9. Limitation of liability

To the maximum extent permitted by law, FluxifyAI is not liable for indirect, incidental, special, or consequential damages, or for lost revenue, profits, or data. Our total liability for any claim is limited to the fees you paid us in the twelve months before the claim arose.

10. Governing law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles. Disputes will be resolved in the courts of Mecklenburg County, North Carolina.

11. Changes to these Terms

We may update these Terms. The updated version will be posted here with a revised effective date. Continuing to use our services after a change means you accept it.

12. Contact

Questions? Email jpayton@fluxifyai.com or call 704-221-5093.